In the menu that appears, click on "Update Driver." Locate the first item there, typically the network adapter, and right-click over it. Once the "Device Manager" window is open, scroll down to the line reading "Network Adapters" and click on the arrow to the left of that line to expand its content listing. To do this, right-click over the Start button and select "Device Manager" from the list that appears. If not, then you'll need to update the driver manually. Try to update again and see if the driver loads this time. In the "Troubleshooting" window, look for the subsection titled "System and Security" and click on the link below that subheading reading: "For problems with Windows Update." This will launch the troubleshooter, and at that point you can just follow the instructions on screen to go through the process. Then in the window that appears click on the line for "Troubleshooting." (If that line is not visible to you, make sure to select "Small Icons" from the "View" dropdown in the upper right of the window.) When that item comes up in the search results, click to open it. To do this, click on your Windows search icon and type "Control Panel" into it. The first is to launch the Windows Update Troubleshooter. Typically, there are two ways to fix this. What should I do to fix this?Ī: This error sometimes appears after installing a large update and indicates Windows was not able to finalize the installation of a specific hardware driver (typically the network adapter or graphics card) for one reason or another. Whenever I try, I receive a message stating "a current driver on your PC may be better than the driver we’re trying to install." I am running Windows 10 with the version 2004 update. Low-blue-light mode for your display reduces eye strain when you’re online late at night, and if you have a Programmable Key, you can customize it to quickly access your most commonly used apps, websites, or folders.Q: I have a new HP laptop that will not update. And if you already have a Support Case, you can check status in myHP or see your history of prior cases. And if you do need service or repair for your product, our Service Center Locator can help you identify an approved service provider closest to your location. Use hardware diagnostics for your Windows PC, for troubleshooting hardware issues and simplifying the process to get your product repaired if needed. Of course, support options and hours of service vary by product, country, time of day, and warranty status, but never before has it been so easy to find out how to get help. You can also create a support case and get in touch with a live Support Agent when you need to, with Phone, Chat, Social Messaging and other options available including having a support agent call you back. You can connect with our HP Customer Support Community, where you can interact with other Community Members and Experts for any questions you may have. Quickly & easily access your product’s User Guides, Manuals, Warranty Information, Support Articles and more. Our AI-powered Virtual Assistant chatbot can provide answers to many common questions, or guide you through troubleshooting steps if needed.
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